Word - Word 2007 crashing when I try to save documents
Asked By Jecto
21-May-07 10:24 AM
Word 2007 crashes each time I attempt to save a document. The document is a
word 2003 version that I recieved via email and made changes to.
MVP
(1)
MS
(1)
ProbsOpeningWord
(1)
Outlook
(1)
Excel
(1)
AppErrors
(1)
BFD
(1)
CBF
(1)
Herb Tyson [MVP] replied...
Is this happening only with that document? Are you trying to save in Word
97-2003 format, or in Word 2007 format?
What happens if you save in .rtf format or some other format?
--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
Jecto replied...
I have tried to save in both. I thought the problem might be that It was
originally an office 2003 doc. so I tried to create a new document from
scratch and it still crashes. I read on another forum that deleting the
12.0/Word/Data key might help. I did that and let it rebuild it. Still
crashes. I can however, save the documents as templates .dot with no problem.
Any thoughts?
Jecto replied...
Thinking the Normal.dotm file might be corrupted, I also renamed the file and
let word rebuild it. Same problem
Herb Tyson [MVP] replied...
Is this happening with all documents, or only with that one?
What happens if you start Word in Safe mode? Hold down Ctrl as Word is
starting, then click Yes to starting in Safe mode.
--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
RickStanfor replied...
Herb -
I am having the same problem. Each time I open an existing document the
cursor is frozen at the beginning. When I shut down Word I get an error
message saying that "Word has stopped working" - then "Word is trying to
recover information" - then "Word has stopped working" (again) with a button
to shut it down. I can type a new document and save it OK, but when I
re-open it the same thing happens. In fact - I get this string of messages
if I simply open and immediately close Word.
I can save new documents and I can print new documents. However, when I
press the Office button and go to Word Options, only the "Popular" tab is
available - I cannot go to "Display" or "Trust Center" for instance. Also, I
seem to have lost my ability to open Word by double-clicking a Word document
in an e-mail (MS Outlook) attachment.
I've tried the diagnosis program - no joy. I've tried repairing my Office
installation - no joy. I've removed and re-installed Office - no joy.
Things do seem to work OK when I start Word in Safe Mode.
The problem occurs only with Word - not Excel or other Office applications.
Word was working fine for about 2 weeks - and then this problem just
started. I've installed no other software or hardware.
Any thoughts? Thanks,
Rick
Terry Farrell replied...
It would suggest several possibilities:
A corrupt printer driver
Corrupt normal.dotx
Corrupt building blocks.dotx
An incompatible third party add-in that has been installed it last worked
correctly
See if this linked FAQ helps with the diagnosis:
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
--
Terry Farrell - MS Word MVP
Jaya replied...
Word 2007 is crashing when I attempt to save. The docs are 2007 originals. I
have moved the text to new docs the control A - control C - control V moves.
still happens. Any suggestions?
Herb Tyson [MVP] replied...
What about when you start Word in safe mode? To start in safe mode, hold
down Ctrl as Word is starting, then click Yes to starting in safe mode.
--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com
Jaya replied...
Herb - Thanks - I will give it a try and let you know. Jayar
ends; Word will not start Word Hi. We have Vista and Office 2007. I loaded MS Visual Studio 2003 on the system. Beforehand, I read the Microsoft page regarding Visual Studio the screen and never stops scanning. It never allows me into Word. I uninstalled the MS Visual Studio 2003, uninstalled Office 2007, re-installed Office 2007 but the problem persists. I normally. . . Word Application Errors Discussions Visual Studio 2008 (1) Microsoft Word (1) Visual Studio (1) Outlook 2007 (1) Office 2007 (1) Word 2007 (1) Word 2003 (1) Outlook (1) If you use Symantec / Norton AntiVirus, try disabling the Office Plugin that comes with 2007 to be the cause of the problem. See http: / / word.mvps.org / FAQs / AppErrors / ProbsOpeningWord.htm , and in particular look for .wll files in Word's startup folder. Also see to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http: / / www.microsoft.com / MSPress / books / 9801.aspx#AboutTheBook Word FAQ: http: / / mvps.org / word TechTrax eZine: http: / / mousetrax.com / techtrax / MVP FAQ site: http: / / mvps.org / I have the same issue, but I started winword.exe the past 2-3 weeks, I am getting this issue (I have similar problems with Outlook starting up - - VERY long startup time). I have Vista Home Premium. It is an Anti
have gone away on its own. The error appears mainly when attachments are opened in Outlook, but not always. The documents that are opened are from older versions of Word, but Word Application Errors Discussions Windows XP (1) Microsoft Word (1) PowerPoint (1) Word 2007 (1) Outlook (1) Office (1) Excel (1) Vista (1) "Travis" wrote: I am having a similar problem. About a week ago week. Would love some help with this one. See http: / / word.mvps.org / FAQs / AppErrors / ProbsOpeningWord.htm which covers closing problems too despite its name. - - Terry Farrell - MS Word MVP I checked this site earlier based on a recommendation from another thread in this forum PC. When I opened a Word document that was attached to an e-mail in Outlook and then closed the document, I did not receive the error. I disconnected and had add-in as the most likely cause. Terry I tried to save the document from Outlook by right clicking and saving to the local hard drive, opening and closing the document
this. Pls advise. Thanks Huzefa Word Application Errors Discussions Office System (1) Windows Vista (1) Outlook 2003 (1) Office 2003 (1) Office 2007 (1) Word 2007 (1) Word 2003 (1) Adobe Did you work through the steps in this article? http: / / word.mvps.org / FAQs / AppErrors / ProbsOpeningWord.htm Also, the PDF Maker add-in may not be the only one, you could to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http: / / www.microsoft.com / MSPress / books / 9801.aspx#AboutTheBook Word FAQ: http: / / mvps.org / word TechTrax eZine: http: / / mousetrax.com / techtrax / MVP FAQ site: http: / / mvps.org / I am using Office 2003 on XP. Also Outlook 2003. I have NEVER had a problem with Word (or Outlook) before and have not added any software that could have begun this problem. I just step may not be applicable. Again, the first article (http: / / word.mvps.org / FAQs / AppErrors / ProbsOpeningWord.htm) contains troubleshooting steps for the most frequently encountered issues when starting Word. The second to the newsgroup. Requests for assistance by email cannot be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Coauthor of Word 2007 Inside Out: http: / / www.microsoft.com / MSPress / books / 9801.aspx#AboutTheBook
Word Application Errors Discussions Microsoft Word (1) Office 2007 (1) Word 2007 (1) Office (1) Excel (1) Vista (1) XP (1) FAQs (1) It also does not crash in winword.exe and Word did NOT crash. Sounds like a corrupt profile, then. - - Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http: / / word.mvps.org Email cannot be acknowledged; please post all follow-ups AntiVirus Office plug-in" for more information. Also see http: / / word.mvps.org / FAQs / AppErrors / ProbsOpeningWord.htm - - Terry Farrell - MS Word MVP Thanks for this. Assuming this is the problem how do I replace my user with a 'clean' version while retaining my emails and other outlook stuff and my documents? I don't mind having to redo my settings but I I would suggest a Windows NG as the place to start. - - Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http: / / word.mvps.org
exactly the same problem. I tried 'fixing problems' but this didn't work either. Access, Outlook, Excel, PowerPoint all open and work fine - its just Word that won't open (although it Discussions Windows XP (1) PowerPoint (1) Office 2003 (1) Word 2007 (1) Word 2003 (1) Outlook (1) Excel (1) FAQs (1) See http: / / word.mvps.org / FAQs / AppErrors / ProbsOpeningWord.htm - - Suzanne S. Barnhill Microsoft MVP (Word) Words into Type Fairhope, Alabama USA Word MVP FAQ site: http: / / word.mvps.org Email cannot be acknowledged; please post all follow-ups other interfering / malfunctioning addin. Try the steps shown here: http: / / word.mvps.org / FAQS / AppErrors / ProbsOpeningWord.htm - - Herb Tyson MS MVP Author of the Word 2007 Bible Blog: http: / / word2007bible.herbtyson